Why Should Your Business Text?
In a digital-first business world, breaking through the daily flood of emails, the endless scrolling of social media, and the ineffectiveness of cold calling to get your customers’ attention may not seem possible. But you can change the odds with business messaging.
Here are some important statistics about why business messaging is beneficial to your company:
· 292 Million people in North America use text messages.
· 88% Say text is the No. 1 application they use on their phones.
· 99% is the average open rate for text messages.
· 85% of customers prefer text messages to phone calls or emails.
· 45% of people reply to text message blasts.
MyCloud Messenger enables your business to connect with customers via SMS and MMS messaging using your business’ main phone number, toll-free number or even employees’ numbers so your customers will know that it’s you that’s texting them.
Our cloud-based solution is ideal for:
· Notifications
· Sales & Marketing Promotions
· Live Interactions
· Appointment Reminders
· Delivery Scheduling & Tracking
· Customer Surveys
· Customer Support & Trouble Tickets
· One-to-One Customer Interactions
· Add Messaging to Any Existing Solution, including Microsoft Teams
MyCloud Messenger enables your business with a complete suite of fully customizable and programmable SMS and MMS features for messaging, marketing, sales, service delivery and customer support.
MyCloud Messenger suite includes the following features:
TEXTCAST, Broadcast news to communities, customers or employees about sales, events and more.
TAGS, Tag customers to events, interactions and campaigns for targeted and personalized texts.
TIMETEXT, Schedule texts to be sent at a specific date and time for sales follow up, special offers, or additional customer information.
KEYWORDS, Automate responses to customer inquiries using pre-set replies to common questions based on keywords.
SURVEY, Get feedback from your customers about service quality, new products, purchasing plans and more with quick text polls.
PATHWAYS, Assist customers by routing them to live customer service agents or sales reps through interactive text responses.
SERIES, Keep leads engaged, customers loyal and employees informed with text campaigns over days, weeks or months.
APP INTEGRATION, Text-enable any application or website with available APIs through custom integrations.
BUILD YOUR BUSINESS WITH MESSAGING, Leverage MyCloud Messenger for these business-building applications and more.
TARGET YOUR MESSAGES, Use Textcast and Tags to give your customer the information they’re looking for when they’re looking for it.
ENABLE WORKFLOWS, Streamline contact management, automate communication and integrate with CRM tools using our API.
AUTOMATE OUTREACH, Create nurture campaigns by sending texts at preset intervals for sustained outreach.
CENTRALIZE MANAGEMENT, Send texts, set up campaigns and manage your text conversations from our intuitive admin portal.
ENGAGE CUSTOMERS, Communicate directly with your customers using two-way text Live Agent interactions.
MESSAGE ENABLE YOUR WEBSITE, In a digital-first world, not having a textable number on your website is equivalent to not providing an email address.
Messaging works for businesses of all sizes and in all industries. MyCloud Messenger has use cases across a range of organizations like these:
· Retail Stores
· Travel Agencies
· Restaurants & Eateries
· Professional Services
· Media Companies
· Senior Care
· Construction
· Home-based Businesses
· Financial Services
· Medical & Healthcare
· Political Organizations
· Home Services & Deliveries
· Municipalities & Communities
· Door-to-Door Sales
· Nonprofit Organizations
· Religious Organizations
· Real Estate & Property Management
· Human Resources
If you have questions about how business messaging can be integrated with your business, contact us HERE.